[Setting: my office-building. Outside, 8:30pm. Of course, a storm--a torrential storm--has started to envelop us. I am looking at a huge flatbed truck pulled up out front, and the driver is apologizing for being dispatched out here to a parking garage with a maximum clearance of 6 feet, 6 inches. (NOTE: In real life, the guy couldn't have been nicer, and it wasn't his fault.) I walk back inside the building, take the elevator back upstairs to my office, and call Triple A back.]
Mabes: Yes, hi. I just spoke with someone there recently about dispatching a technician and perhaps a tow truck my way . . .
AAA phone jockey: Sir, are you in a safe place?
Mabes: Yes, yes. I'm fine. Anyway, we just spoke . . .
AAA: Sir, can I please have your member number?
Mabes: Uh, yes. It's ________________.
AAA: Okay, thank you, sir. And I see you just called us and a tow truck is on its way to you.
Mabes: That's right. It . . .
AAA: Has the two truck not arrived?
Mabes: I appreciate your thoroughness. No, it's here. I think that I might have mentioned it this last time, but I think I was fairly specific that I was at my office building, and that I was underground in a parking garage.
AAA: Hold on, please; let me pull up your notes . . .
Mabes: Well, it's okay now, but I said that because the ceilings are very low, and . . .
AAA: Oh, yes! We did put that down.
Mabes: Well, I'm sure I should have been clearer, maybe, but I believe I mentioned a flat-bed and how that may not work?
AAA: Well, we did not put that down, but we sure did note that you were in a low, underground parking deck.
Mabes: Oh. Okay. Well, there's a very large flat-bed tow-truck outside right then. And I mentioned specifically an electrical problem, right?
AAA: Yes, it appears that you did!
Mabes: Okay, well, because . . . you sent a flat-bed tow truck, but I don't think you sent a technician. I mean, I could be wrong, but I was under the impression that you were sending one.
AAA: Uh, let me check . . .
Mabes: Oh, you don't worry about it. The two-truck driver has already called his dispatcher and is requesting just a pickup truck with jumper cables, so that's okay. I just wanted to double-check that I did in fact specify that the ceiling was very low, that a flat-bed might not work, and that I was possibly having electrical system problems?
AAA: Yes, sir, actually . . .
Mabes: Okay, thanks. I just wanted to double-check! I will call you if I need any further help.
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